Challenge

The client was overwhelmed with day-to-day operations, leading to

Unpolished and outdated company policies
Disorganized employee files and mostly manual documentation
Delayed onboarding and inconsistent performance feedback for drivers
Unresolved unemployment claims
Lack of engagement touchpoints (e.g., birthdays, driver recognition)

What I Did

Organized 201 files and migrated paper documents to a digital filing system using Google Drive
Revised and polished the Company Handbook and Policy Manual after undergoing training from Ogletree
Handled end-to-end onboarding: orientation, assessment, interview assistance, and requirements processing
Resolved all pending unemployment claims through Equifax
Managed and automated the weekly Driver Scorecard, including incident tracking and performance data
Used JotForm for instant reporting (e.g., accident reports, acknowledgments)
Created onboarding videos to streamline the orientation process
Implemented Connecteam automations for birthday/anniversary greetings and policy acknowledgments
Launched a monthly Loss Prevention program with safety lessons and quizzes for drivers

Result

All unemployment claims resolved with no pending cases
Smooth and standardized onboarding process for all new drivers
Enhanced driver engagement through weekly recognition and automated greetings
Company policies fully updated and acknowledged by all employees
Faster documentation and paperless compliance via JotForm and Google Drive
Improved safety awareness and reduced incidents with monthly driver learning modules

Need an HR VA who brings structure and heart to your team?

From onboarding to employee files and policy updates, I can help you stay compliant, organized, and people-focused, just like I did for my past clients.

📩 Let’s talk about how I can support your HR operations.

I want to Work with Mae