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Real Work. Real Result:
Executive Assistant - Swim School

Australia-based Swim School

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Challenge

Before I joined, many student registrations were being missed due to high email volume and lack of centralized follow-up. Invoices often went overdue because customer support and payment monitoring weren’t consistently managed.​

What I Did

  • Processed over 200 enrollments per term using Wufoo and SwimBiz

  • Generated 20+ invoices daily through SwimBiz, ensuring timely billing

  • Responded to website and email inquiries within 5 minutes, improving customer satisfaction

  • Processed 20+ daily MYOB transactions, including payment allocation and income categorization

  • Implemented email flagging and categorization system to prioritize tasks and clean up backlogs

  • Cleaned up overdue invoices by backtracking emails and payment records

  • Created an automatic payment form in Wufoo to confirm enrollment only upon initial payment

  • Revised MYOB allocation descriptions for streamlined financial tracking

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Result

  • 100% of student enrollments processed with no missed registrations

  • Zero invoice delays; customer received invoices on time

  • The client commended my proactive approach and system improvements

  • Improved response time and support led to better customer experience and fewer complaints

  • No email backlogs; daily admin flow now smooth and efficient

Want an Executive Assistant who makes your day easier?

Let me help you stay focused, organized, and ahead of schedule, just like I did for my previous clients.


📩 Get in touch to see how I can support your daily operations.

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